The ladies at this rental location are welcoming, kind and very friendly. There are many options to choose from for the ladies, the men is a little more limited. They help you pick out color combinations for your accessories. You have “options” (additional fees) or free accessories to choose from. I was surprised that they also did my hair - minimal/simple braid with flower. Included in the rental was a bag/purse that goes with the whole outfit and you can carry your things around.
Coming in, they provide you a large bag where you put your clothes/shoes/belongings (they had me just undress my shirt, keep on my tank top and shorts - same as my husband). I was also doing a maternity photoshoot so they had me sign a pregnancy waiver. The ladies dressed me up and could be a little tight/uncomfortable in the heat - i was fine. Slippers are a little difficult to walk in, my husband got a blister between his toes within the first 20-30 minutes of walking. We had the rental for ~2 hours. Return was very easy.
We booked this rental with a Shibuya Sky Premium photo package so not sure how much it is for just the rental. Overall, a very good experience.